Shipping policy
Where we ship
Nogal Beat USA ships to the 48 contiguous United States and the District of Columbia.
We are not able to ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, the Northern Mariana Islands, or U.S. military addresses (APO, FPO, DPO). Our furniture ships as freight, and these destinations require sea or air transport that we do not currently offer. We also do not ship internationally.
Checkout will not accept an order for an address outside our delivery area, so you will know before you pay.
Shipping cost
Shipping is free on every order within our delivery area, with no minimum purchase. The price you see on the product page is the price you pay, plus any applicable sales tax calculated at checkout. There are no handling fees, freight surcharges or hidden shipping costs.
How long delivery takes
Delivery has two stages, and both are counted in business days (Monday to Friday, excluding U.S. public holidays):
- Order processing: up to 5 business days. We prepare, pack and hand your order to the carrier.
- Transit: up to 12 business days. The carrier delivers to your address.
Total estimated delivery: up to 17 business days from payment confirmation.
Furniture and lighting ship as bulky freight, which is why transit takes longer than a small parcel. Many orders arrive sooner than the maximum shown. These are estimates, not guarantees: carrier delays, severe weather and events outside our control can extend them. If your order will take materially longer than the estimate above, we will email you.
Order tracking
When your order ships you will receive a confirmation email with a tracking number and carrier. You can follow your shipment from that link until it is delivered.
Your delivery address
Orders ship to the address entered at checkout. The address cannot be changed through the website once the order is placed. If you need to change it, email us immediately at info@nogalbeatusa.com — if the order has not yet been handed to the carrier we can usually update it.
Please check the address carefully before paying. We are not able to recover an order delivered to an incorrect address supplied by the customer.
When your order arrives
Large furniture is delivered by freight carrier to the curb or front entrance. It does not include in-home placement, unpacking or assembly.
Installation, in-home placement and assembly are available as part of our commercial project service, which is quoted separately after a consultation. They are never included with an online store order.
Inspect your shipment before the driver leaves. If the packaging is crushed, torn or visibly damaged, note it on the carrier's delivery receipt and photograph it. This makes any later claim straightforward. Keep the original packaging until you are satisfied the product is intact — see our Refund Policy.
If delivery fails
Carriers normally attempt delivery more than once and may leave a notice with instructions. If a shipment is returned to us because nobody was available or the address was incorrect, we will contact you to arrange redelivery.
If an item becomes unavailable
If a product you ordered turns out to be unavailable, we will tell you and refund that item in full. We will not substitute a different product without asking you first.
Questions about a shipment
Reine Étoile Enterprise LLC, trading as Nogal Beat USA
150 SE 2nd Ave, Ste 1403, Miami, Florida 33131, United States
info@nogalbeatusa.com · (888) 406-9989
Monday to Friday, 9:00 AM – 6:00 PM Eastern Time
Our business address is for correspondence only. It is not a warehouse or showroom: customer pickups and walk-in returns are not available.
